Users can tag other users while commenting on a case or while execution of a case (at run/step level). Tagging users will generate an email notification (given the preferences are set appropriately). This article discusses from where users can be tagged, who will receive it and how the email notifications will look.
Users can generate email notifications by tagging other users in their Jira instance. Below are the 3 places from where email notifications will be generated if users are tagged.
Cases → Comments
Cycles → Cases → Runs
Cycles → Cases → Runs → Steps
Who will receive Email Notifications?
The highlighted legend at the bottom of the comments section is to show for which users the email notification will be attempted.
User1 (Green) →Indicates users can receive email notifications for new or an edited comment in which they were tagged
User2 (Red) → Indicates users cannot receive email notifications due to their email preferences (this can be due to AIO email preferences or if they haven’t made their email address visible to all in Jira account preferences)
User3 (Blue) → Indicates users can only receive email notifications when they are mentioned for the first time. If the comment is later edited, then they will not receive a notification. This is controlled by their AIO email preferences. To learn more about AIO email preferences, click here. To notify them again, it is recommended to remove them, save the comment and then re-mention them.
Sample Email Notification
Below is a sample of how the generated email notification looks.